Have you ever tracked where your parties come from? It can be a worthwhile exercise and can help you refine the best places to concentrate your marketing efforts. I believe it is Karen Phelps’s site where I first read about the idea of tracking your parties to see how long each chain lasts.
For example, I met Annie at a fair I did at the hospital where she works one Spring. At the fair itself I didn’t sell much, and I had to waste a lot of time and energy dealing with a bounced check from a customer – so when I thought about the event afterwards, it left a sour taste in my mouth. But Annie booked a party, and from that original contact I ended up with 9 other parties and thousands of dollars’ worth of sales…all from people I never would have met if I hadn’t booked Annie.
Or there’s the more recent example of Caroline – I set up my display in a restaurant foyer for their “girls’ night out”. Caroline took my card, and called me a few days later to order a small item. Even though the order wasn’t large, I tried to provide extraordinary customer service, going out of my way to deliver the item (and probably canceling out my commission in the process!) However, Caroline was impressed and told several friends. Three of them then contacted me about the business opportunity, and I’m working with them now, and Caroline wants to have a party in her swanky new city apartment, introducing me to a whole new clientele.
So if you’re feeling like you are stuck in a rut or can’t break out of your circle to get any bookings, remember: it might be that next call or one single contact you make at a playground, mall or fair that turns your fortunes around!
Tags: customer, delivery, direct sales, Hostesses, Marketing, Recruiting, vendor fairs
May 8, 2009 at 6:35 am |
Nothing like good customer service!
I am doing a call on mondy may 11th @8:00pm EDT discussing the very issue of customer service, customer satisfaction and customer retention.
I have been racking my brain relative to an introduction and well this piece right here is just the umph I needed. I will be reading that paragraph about caroline I love it so much to set the stage!
So cool…you know you ought to get share buttons so that we can share these awesome posts on facebook, twitter, myspace and the like!
Hope to have you on the call.
Will have questions for you soon for the blog interview!
December 4, 2009 at 11:16 pm |
[...] i) However, Caroline was impressed and told several friends. ii) Three of them then contacted me about the business opportunity, and I’m working with them now, and iii) Caroline wants to have a party in her swanky new city apartment, introducing me to a whole new clientele. (http://thetravelingsaleswoman.com/2009/05/07/it-only-takes-one/) [...]