Archive for the ‘Customers’ Category

The payoff

June 5, 2008

So you’ll recall my windy, rainy craft fair experience last weekend. Well, someone I met there said she wasn’t able to host a party but she might like to order something, so I gave a catalog. She just emailed me with her order - for over $300 worth of products! So I guess my weather endurance challenge paid off in the end.

Worst guest award

May 22, 2008

I was chatting with some women recently about my business and they asked me to describe the worst party guest I ever encountered.

That would be about two years ago, at a party where there was lots of alcohol freely available. During the gathering time and the course of my 45 minute presentation, one guest drank an entire bottle of Baileys liquor. She then proceeded to verbally abuse me and insult my whole product line. The “F’ word was heard more than once (from her not me, I hasten to add). Then she decided she actually wanted to order some of my “f-ing crap”; however, she was too drunk to complete the order form (a friend had to do it for her) or sign the check. She then excused herself, went outside and vomited on the hostess’ deck.

At this point somebody called her husband and asked him to come and collect his wife, who was clearly in no fit state to drive herself home. Upon discovering this, the woman went around breathing fumes in everyone’s faces as she accused each person in the room of being the bitch who had called her husband and got her in trouble. I was quietly sitting at a table, trying to keep my head down and not get punched as I tallied up the orders.

I remember driving home that night thanking God for my quiet life.

Tough noogies!

April 30, 2008

A customer called me today out of the blue. She attended one of my parties 7 months ago. She wanted to exchange the item she ordered because she just opened it this week and it has a chip in it. Umm…no! The 90 day exchange policy was clearly stated on her receipt. Sears or Target would apply exactly the same criteria. We don’t even carry that item anymore - it was in our holiday line! If we did, I might have offered to get her a replacement at half price with my consultant discount; but I can’t even do that since it’s no longer available. Maybe that’ll teach her to check the stuff when it arrives, rather than waiting two seasons.