Archive for the ‘Hostesses’ Category

Keeping you on your toes

March 27, 2009

A career in direct sales is not a good fit for those who like predictability and routine. If that’s what you crave, I suggest an office job.

When you walk into a hostess’ home, you never know what will greet you. Will there be giant slobbering dogs, a deaf grandma, or rude children? Will the house be a chaotic mess or look like an uninhabited museum? (In both cases I am often scared to touch anything, but for different reasons!)

When the phone rings, will it be your next hostess calling to cancel her party at 12 hours’ notice, or an enthusiastic lead who wants to join your team? It could be a $300 order out of the blue or a team member calling to complain that “no-one wants to have parties anymore.”

At your next party, will you get 3 dates booked and a new team member, or will the crowd stare at you blankly as if you are speaking in Martian? Will there be 20 guests who won’t stop talking, or 3 guests who don’t say a word?

At the end of the month, will your sales and recruiting be enough to promote to the next level in your company, or will you be scrabbling around for sales or worried about missing out on your leadership bonus?

You just never know! That’s what makes this job interesting. You have to be prepared for everything. You have to expect the worst and hope for the best. It keeps you on your toes.

Let’s just say my toes are getting a good workout this week….

An open letter to today’s hostess

January 31, 2009

Dear inconsiderate hostess,

I like to give people the benefit of the doubt. I usually give clients a second chance. But I’m afraid in your case, you have finally exceeded the limits of even my patience.

I met you at a craft fair in November. You booked a party for a date 3 weeks later. When I called you the day before to find out how many people you were expecting, you told me “only a couple” and that you wanted to reschedule to January “to make it worth my while”. Fair enough; we fixed a January date.

Two days before that, I call you for your numbers – you tell me that you unexpectedly have to work that day and need to reschedule, but you “definitely still want to do it in January because I know people who want to order”. Fair enough; we settle on the last day of January.

Yesterday, I make that courtesy call again. You tell me you are expecting about 6 people, and already have orders waiting for me. You specify a couple of products you want to see in person. We have a brief chat and I confirm that I’ll arrive at your house at 1.15. I begin to get my hopes up at last, concluding that this won’t be the biggest party the world has ever known, but it should still be worth my time.

I locate the requested products, stamp catalogs and load up the car. I get changed into my working clothes and dispatch my husband to entertain the children. I drive to your town, stopping at the post office because I have a few minutes to spare and don’t wish to appear rude by arriving early.

While I’m in the line at the post office, my cellphone rings. It’s you. You need to cancel the party. “But aren’t 6 people planning to show up at your house in 45 minutes?”, I splutter in disbelief. “I can’t do this today”, you say, offering no further explanation. “What about the orders you already have?”, I ask. “I’ll email you, ” you say before hanging up. My mouth hangs open in shock as the call disconnects.

So I just thought I’d write and say thank you. Thank you for messing me around at such short notice – not once, not twice, but three times. Thank you for considering your own time so much more valuable than my own. Thank you for not realizing that this is how I earn my living, and I was counting on this income. Thank you for officially claiming the title of my rudest hostess ever.

I wouldn’t hold your breath if you’re expecting to hear from me again. I have better things to do with my time than waste it chasing after you.

Regards
The Traveling Saleswoman

Old dogs, new tricks

January 26, 2009

I do enjoy getting back to a regular schedule of home parties after the lull that often occurs in late December and early January.  People  seem reluctant to book around the holidays and immediately after the New Year.  But I get rusty if I  too long between parties.  They are much easier to do when you maintain a consistent schedule and don’t have to recreate the wheel with your display or demonstration each time.

The added bonus is that regular parties give me lots of blog-worthy material.  I’m almost spoilt for choice after this week’s events.  I could write about how I rang the wrong doorbell, because my GPS told me, “You have reached your destination” and I couldn’t see the house number.  It turned out that the actual house I needed was a quarter mile away!  Or I could tell you how mid-way through my spiel, two heavy products fell off my display and clonked me on the head.  Or how I got the shock of my life on the way home late at night, when it turned out I was being followed by a police car that suddenly turned on its lights and siren and passed me at great speed, causing me to nearly swerve off the quiet country road in shock.

But instead I’m going to talk about dogs.  Now, I should state that I am not a dog owner.  I bear them no ill will, but I am not really an animal lover.  But it amazes me the lengths my customers will go to in order to accommodate pets.  At one recent party, there was a new puppy who was extremely curious.  I am not kidding when I tell you that the owner must have said, “Down!” at least 200 times over the course of the evening.  All her guests (including one with two replacement knees) had to climb over gates to get in and out of the family room when they wanted food or drink – the gates were to keep the puppy in the kitchen.  At one point a beer bottle cap went flying and the puppy promptly ate it, and there was much wrangling required to get the dog to spit it out.  I swear, it was more work than having a baby.

At the other end of the spectrum, another house I visited recently had a dog in a diaper.  I’m guessing illness or age had rendered the poor thing incontinent.  It wore a velcroed piece of material fastened around its tail with a removable pad inside. Maybe it’s a common accessory, but I’d never seen this before.  I can only admire a person’s devotion to their pet that they would be willing to deal with such an unpleasant and frequent task as changing that.

However, it always amazes me when I go to homes where the owners are fastidious about housecleaning and cleanliness, yet seem oblivious to the pet hair being shaken everywhere.  I washed every item of clothing when I got home, yet I’m still picking dog hair off things!

The best and worst kinds of hostesses

January 18, 2009

In my experience, the best hostesses are the ones who come to me as online leads.  They have gone to the trouble of going to the corporate website, navigating various links and requesting that a local consultant contacts them.  They are usually (a) pretty committed to having a party and unlikely to cancel (b) passionate about the products and (c) open to considering the business opportunity. Several of my team members are people who first came to me as online hostess leads and whom I had never met before I rang their doorbell on the night of their party.  If you are not currently part of your company’s online hostess leads program, either because it costs money or because you have to do something to qualify for it, I suggest you make this a priority if you want to grow your business and have an easier time booking parties.

The worst kinds of hostesses are the ones who get talked into it so that a current hostess can get more free stuff for getting a booking.  This is especially true in small groups of friends where sales are low at parties, but they know that getting bookings will qualify them for more free products.  They all keep booking off each other, but eventually the enthusiasm runs out and I am stuck with reluctant hostesses who postpone their parties repeatedly or won’t return my calls.

Phone phobia

January 8, 2009

Diane Darling wrote a great blog entry today about hybrid networking.  What really jumped out at me was this line:

“And do not forget the invention from Alexander Graham Bell. In many cases, picking up the phone and having a conversation will cut through many layers of clutter and expedite your efforts.”

This spoke to me, because (as I’ve alluded to previously) I’m beginning to think I suffer from a clinical case of phone phobia.  On many occasions I will do ANYTHING to avoid picking up the phone and calling a lead, customer or potential hostess.  It is my least favorite requirement of having my own business.  I’m fine face-to-face, love email, enjoy blogging and I’m a confident public speaker.  But I would rather scrub my toilet or go for a Brazilian wax than pick up the phone and follow up with a lead or ask for a booking.  Many times, I have “call A and B” on my to-do list for days at a time, looming depressingly over me as I endlessly put off the task from one day to the next.

Why is this?
a)  A few bad experiences
b)  A fear of interrupting someone
c)  Finding it much harder to explain myself over the phone than in writing
d)  I hate putting someone on the spot to give me an answer immediately
e)  I can never figure out how often I should leave a message, or how many times I should call someone before giving up

I welcome any and all suggestions for overcoming my phone phobia!

Recent hostess observations

September 28, 2008

1) Hostess #1:  Your children are cute, but why is your 18 month old child still awake at 9pm?  Why is your 5 year old still awake at 9.30pm on a school night?

2) Hostess #2:  Thanks for canceling your party with 6 hours notice.  Is it wrong that I don’t really believe that your daughter is sick, because I always suspected you would find a way to flake on me?

3)  Hostess #3:  You have a good-natured 3-legged dog.  Is it wrong of me to wonder how he pees, because presumably if he cocked his hind leg, he would fall over?

4)  Hostess #4:  You never return email and now your phone number has been disconnected.  How am I supposed to contact you, and should I presume you have bigger concerns than hosting a party?

A good excuse

September 3, 2008

I called a past hostess tonight to see if she wanted to book another party for the fall.  She said no, that the timing wasn’t good right now.  I was expecting the usual excuses about the bad economy or the kids’ hectic schedules.  

Instead she opened up and said that she had just had a baby.  He is 10 weeks old and she will be going back to work in 2 weeks.  She has a new boss and her coworkers have warned her that he is not a good manager. He will no longer allow her to work 2 days from home like she used to with the former boss, and she has a nasty commute. So she is updating her resume and starting to look around for other things.  On top of that, her husband left her while she was pregnant and her older child is starting kindergarten tomorrow.

Yeah, I’d say she has too much on her plate to think about being a hostess right now.

*67

August 20, 2008

If you haven’t discovered *67, it’s a beautiful thing. It’s a no-cost service that allows you to block your number on a per-call basis before you make an outgoing call. A friend who is also in direct sales told me that she’s had much more success reaching potential hostesses and getting them to answer the phone to her since she started blocking her number. Sad but true!

Anyway, I tried it because I had to try and reach the hostess with the jerkwad husband again. Sure enough, he answered (so I DID have the right number, I knew it!) and started in on another rant. I calmly interrupted and said, “I need to speak to your wife, otherwise I am turning up at your house tomorrow night.” That shut him up fast and he handed the phone over!

Of course, as I suspected, the hostess bailed on the party she’d booked. I can’t say I was particularly keen to go to her house anyway if her husband was going to be there, so no great loss. It just makes my blood boil when people don’t even have the courtesy to return numerous calls and emails to tell you they’ve changed their mind. Just another sign that people don’t take this business seriously.

Verbal abuse

August 12, 2008

Tonight at 8.10pm I tried to call one of my hostesses for next week to confirm things. A man answered the phone. I’m 99.5% sure I dialed the correct number, a number at which I’ve reached her before, so I can only assume it was her husband. Here’s how the conversation (or should I say diatribe) went.

Me: “Hello, can I speak to Anne please?”
Man: (yelling) “Who? You’ve got the wrong number. It’s 8 o’clock and I’m trying to go to bed. Who the hell calls this late? I’ve got 2 kids here. Please lose this number and never call back!” (click)
Me: …… (speechless, stares at phone in shock at being hung up on)

Hitting the phones

July 25, 2008

So tonight I had to do the least favorite part of my job – calling people to try and get some more parties booked. This is not cold-calling in the strictest definition of the phrase, because these are not totally strangers. They are mainly past hostesses or people who have at some point in time expressed interest in hosting a party. But it’s still quite intimidating to have to explain your reason for calling to someone who has only met you once many months ago! I often chicken out and resort to email instead, but I know it’s not really as effective. However, tonight I called 8 people and got 7 answerphones. This is the problem with the summer!! The one person I did actually speak to is a “maybe” and wants me to call her back in a couple of weeks.

One of my hostesses for next week FORGOT about her party and has rescheduled for August. It amazes me that people can write these things in their calendar (I saw her do it!) and still not remember. Sigh. I guess I should have made a reminder call earlier. Lesson learned.

Oh, and I was just about to leave the house to do a party the other night when I did one final check in the mirror and realized my shirt was on inside-out! That would have been an auspicous start…